Warmth • Cooking • Hot Water

Terms and Conditions

Terms and Conditions

This Firebird product is designed and manufactured to give many years of trouble-free service. We offer a 5 year warranty on the cooker and boiler shell and 2 years warranty on all other parts, provided installation has occurred within 12 months from date of purchase. The 5 year cooker and boiler shell warranty consists of labour and parts for the first 3 years and parts only in years 4 and 5.

The warranty is conditional on the cooker being commissioned and operated correctly.

The following terms, laid out in the guarantee must be adhered to:

(a)   All claims under the guarantee must be received within 5 years from the date of installation, provided installation has occurred within 12 months from date of purchase.

(b)  The cooker must be installed and commissioned by a competent persons and as set out in this instruction manual.

(c)   Maintenance should be carried out at the intervals outlined in this manual.

(d)  Installation of the cooker must be in accordance with this instruction manual and all relevant standards and codes of practice.

(e)   Firebird can accept no liability in respect of any defect arising from incorrect installation, negligence, fair wear and tear, misuse, alteration or repair by unqualified persons.

(f)   Firebird’s prior authorisation must be obtained before examination or repair of the cooker takes place.

(g)   Firebird will examine all claims made under the guarantee and for any claims deemed invalid, costs incurred will be borne by the householder.

(h)  The cooker must be used for domestic heating purposes only.

(i)    Any defective part removed under any or all of the guarantees, MUST be returned to Firebird.